Being a small business run by a sole trader, we might not be able to take your call immediately if we are engaged with a client. If you do not get through, please make sure leave a voicemail or a text message and we will return all missed calls as soon as possible. 

If you want to you like to book same day evening sessions and are unable to reach Rishi, please call Sophia directly on 03 8373 4649. Please ensure your leave a voicemail or a text message in case we  are unable to answer your call.

The recommended AASW social work hourly fee is $240. We currently are not bulk billed. This meansthe Medicare rebate of $88.25 won’t be able to be claimed. To keep out of pockets down for you, we are currently operating on a confessional rates starting from  $120 per 50-minute session, which is the same total cost as the gap fee with another bulk billed therapist. 

As a lower-cost alternative, we also offer Well-being packages (5, 50 minute online/phone sessions) for $550. If you would like to purchase this package, you are welcome to talk to your counsellor after your first session to buy a Wellbeing Package and the first session can be included in the package for you. 

If you have extenuating financial circumstances, please get in touch and we can consider it on a case-by-case basis. As a means of giving back to the community, we offer 1 free session a month for a community member unable to afford counselling. To keep this completely impartial, this is kept separate from our counsellors. If this is relevant to you, please send an email to our receptionist: Sophia Cassar at sophsbusinessacc@outlook.com with a description of your circumstances. Please note that due to the volume of requests, you might not be guaranteed a no-cost session on an ongoing basis. 

It is very normal to feel uncomfortable before your first session. Be assured that we aim to provide warm, non-judgemental care, and will do our best to help you feel at ease.

For the most efficient and effective treatment, the first session generally involves a detailed assessment of your current life situation, your difficulties and any contributing factors and history. You can ask us any questions that you may have and, if time permits, we will discuss with you a plan for your therapy. This is called an Initial Assessment. 

Most people feel the benefits of treatment after a few sessions. However, the total number of sessions required depends on several factors. Research indicates that clients typically require between 5 and 15 sessions. However, we do offer longer-term therapy if that is appropriate for you. Some clients love having a regular well-being check-in, and we are happy to provide that service. 

After the assessment, you will work with your therapist to determine the best number and frequency of sessions to suit your goals, schedule, and financial situation. Sessions usually begin on a once weekly or fortnightly basis and are spaced out more as you begin to feel better.

Unfortunately, we are not able to offer any assistance with some specific areas, such as crisis care or providing reports for court, academic exemption, or for insurance purposes. However, our team is happy to provide helpful advice and answers to other questions that fall within the scope of our services.